Customising Your Necklace

Our Dhari pendant necklaces are customisable. Simply choose which size Dhari you would like and add it to the cart, then choose which style and size of necklace you prefer and add it to the cart. Once your purchase is finalised we will put your necklace together and post it to you.

 

Returns & Exchanges Policy

- As our jewellery is handmade to order, all sales are final. 

- Returns are only accepted within 30 days of purchase if is there is a major fault with your product on our end not due to mistreated or improperly stored jewellery. We do not offer refunds for faulty, damaged or incorrect items, rather we will repair or replace the item. 

- Please don't hesitate to contact us if you need any assistance prior to placing your order.

 

Repairs

Please contact us at karv.australia@gmail.com if your jewellery needs repair. This will incur a cost. Please note cracked stones/shells cannot be repaired. 

 

Product Care 

- Avoid chlorine pools and cleaning chemicals coming into contact with your jewellery.

- Clean with a soft cloth dipped in warm water to remove surface dirt.

- Store on a soft surface to avoid scratches to your shell.

- Store away from direct sunlight, certain shells such as abalone will fade if over exposed to sunlight.

- Restore natural gloss with a light coating of coconut oil.

Shipping

- There is an expected 1-2 week turn around on all  orders that are in stock. This excludes Pre-orders.

- Pre-orders: All pre-order products will take anywhere from 2-4 weeks to be shipped as these will be made-to-order.